Refund and cancellation policy

Every ScanFlo plan is a single payment for a fixed term — one month, three months or one year. Nothing renews. We do not store your card and we cannot charge it again, so there is no subscription to cancel: when the term ends, access simply stops unless you choose to buy another.

Access is digital and is activated on your account as soon as the payment is confirmed, usually within a minute or two.

Because the product is delivered immediately and in full, a plan is non-refundable once access has been activated on your account. Buying a shorter term than you end up needing, changing your mind, or not using the time you bought are not grounds for a refund.

This is why the free trial exists. Create an account and you get trial time on ScanFlo MRI, CT and Anatomy without entering a card, so you can run the console on your own machine and browser before you pay for anything. Try it first.

We refund in full when the fault is ours or the bank's:

• You were charged twice for the same plan, or charged an amount other than the price shown at checkout.
• Payment succeeded but access was never activated, and we cannot put it right within 48 hours of you telling us.
• We withdraw the product or are unable to provide it for the term you paid for. In that case you get the unused part of the term back, pro rata.
• We materially reduce what a paid plan includes during a term you have already paid for. This is the pro-rata refund described in section 7 of the terms and conditions.

Accounts terminated for breaching the terms, such as sharing credentials or working around device limits, are not refunded.

Email contact@scanflo.io within 7 days of the charge, from the email address on the account. Include the Razorpay payment ID or order ID from your receipt and a line about what went wrong. We reply within 2 business days and tell you either that the refund is approved and when to expect it, or why it is not.

If you would rather talk, the number is on the contact page.

Approved refunds are issued through Razorpay to the original payment method. There is no other route: we cannot refund to a different card, a different account, or by any other means.

Indian cards, UPI and netbanking usually settle in 5 to 7 business days. International cards can take up to 10 business days, sometimes longer, because the timing after we issue the refund belongs to your bank and card network, not to us.

You are refunded in the currency you were charged, for the amount you were charged. Where your bank converted the payment, the amount that lands back depends on its exchange rate on the day, and any foreign-exchange or cross-border fee your bank charged is not something we can return.

If a payment fails but money has left your account, no refund request is needed. That amount was never captured by us and is reversed automatically by your bank, typically within 5 to 7 business days. Write to us if it has not come back after that and we will trace it with Razorpay.

Seat licences bought by a university, hospital or training institute are governed by the order form signed with that institution, which takes precedence over this page. Individual learners on an institutional licence should raise billing questions with their administrator.

Nothing here limits rights you have under the consumer law that applies to you.